magnify360 Blog

What we know of other people is only our memory of the moments during which we knew them. And they have changed since then. To pretend that they and we are the same is a useful and convenient social convention which must sometimes be broken. We must also remember that at every meeting we are meeting a stranger. ~T.S. Eliot, The Cocktail Party

We change. Constantly. Every experience, big or small, alters who we are, and our frame of mind in any given situation. So as marketers, how do we effectively understand such a moving target? Demographics can offer up objective facts - person X lives in the midwest and recently bought a truck - but the bigger question remains elusive and unanswered - WHY did they buy it? What was their headspace in that precise moment that led them to the purchase? 

Let’s look at another example. It’s late in the afternoon and a young businesswoman, needing a distraction after a long meeting, decides to peruse the sales section of her favorite online retailer. She doesn’t get paid for another week, so she doesn’t intend to buy anything right now, but picturing herself in that new sundress puts her in a good mood.

When she gets home that evening, she’s pleasantly surprised by a substantial tax refund, and immediately thinks of the dress. She goes back to the retailer, selects the dress, and with the unexpected money burning a hole in her pocket, adds shoes and a matching handbag to her shopping cart. 

These behavioral changes are subtle, yet powerful. Many solutions attempt to test behavioral attributes in an effort to better understand intent, but as you can see from the example above, unless the data is captured in real-time, it’s already outdated. This is where magnify360 steps in.

Our Predictive DNA technology is able to analyze attitudes, motivations, personality characteristics and belief systems in the moment, at the micro level. It gets in the headspace of every single visitor,  identifies their psychographic DNA, if you will, to present them with a truly unique browsing experience.

And it doesn’t stop there.

Predictive DNA serves as a closed-loop research engine. It’s smart technology that learns from a person’s on site behavior; adapting content, page layout and flow to offer up only the most optimized experience for who the person is in the moment.

Just like you. Over the course of reading this, your mood may have shifted, you may be getting hungry, your phone might be ringing, you’re about to face heavy traffic… People change. 

In ending, Ancient Greek Philosopher Heraclitus said it best. “No man steps in the same river twice, for it’s not the same river and he’s not the same man.”

 

I recently spoke with Damian Joseph from BusinessWeek’s Innovation & Design team about the ways in which Web sites have (or haven’t) evolved, and how letting your visitors design your site can transform it into a revenue generating machine.

Check out the full story on the NEXT blog: http://www.businessweek.com/innovate/next/archives/2009/02/chamelionic_web.html

Thanks again, Damian. 

Everyone: what are your thoughts on effectively leveraging your Web site to impact overall company revenues? Will 2009 be the year of conversion optimization? Send me your thoughts via Twitter: @ollie360.

What a great week for all of us at magnify360! Last Tuesday we announced that magnify360 closed its first round of financing from MHS Capital as well as from some of the original investors behind successes, like BlueLithium (Yahoo!), Right Media and BetterPPC. Read the press release.

Congrats to the team!

A little history on magnify360. The Company was founded in 2004 by  Olivier Chaine. With the dedication of few of the original team members here, he bootstrapped the company to profitability within two short year, opened another office in Shanghai, China and attracted the likes of clients, including Citrix Systems, Intuit, Service Magic (IAC), HSBC Bank, Packet8, Continental Warranty and other industry leaders. Might I add, our very first clients are still with us today.

The financing will predominantly focus on recruiting—we are growing fast-fast-fast. All of our available positions are here. Take a look, polish your resume and send it on in.  We’re on the hunt for bright, creative and quick minds.

The media coverage of our announcement was tremendous. magnify360 was featured in:

DowJones VentureWire

VentureBeat (BIG thank you to Matt Marshall)

SoCalTech

The blog of Ben Kuo, voice of SoCalTech (Thank you Ben!)

The Smart Show (contributed by Fransisco Dao of the FastCompany blog)

TechCrunchIT (What an honor! Thank you Cameron!)

PaidContent

Pulse2.0

…and many many other fantastic & well-respected outlets. Thanks to everyone, who covered the announcement. All can be viewed on the News section of www.magnify360.com.

While all of this was going on, Olivier was flying around the country delivering speeches at the Online Marketing Summit Summer Tour…Seattle, Denver, Atlanta…not to mention meetings in San Fransisco and back here in LA and our exhibit this week at San Jose’s Search Engine Strategies conference.

In between flights on layovers and in between meetings in the car, he was on the phone taking interviews. You see…Olivier doesn’t sleep. He’s an optimization machine.

magnify360 is one of the sponsors of the current Online Marketing Summit’s Summer Tour.  The events runs through September at various cities across the country.  Here is an update from the Boston stop on the tour.

Aaron Kahlow, the founder of OMS kicked things off with a presentation geared to wake us up, literally!  He mentioned that organizations continue to hit the “snooze button” on the alarms going off around online marketing and do not continue to invest or reinvent themselves on the web.

Throughout the day, the sessions centered on topics such as search engine marketing, analytics and user experience, email marketing, social media strategies, demand generation, multi-channel metrics as well as behavioral targeting and technology.  Each session contained valuable insights for both the novice and experienced online marketers attending.

A highlight of the day was the keynote panel, when the attendees got to ask their industry peers direct questions about the state of online marketing. The topic this time was how big brands were driving success through social media, SEO, SEM, websites and testing.  A recurring theme for the panelists was the need to increasingly personalize and humanize the online experience.  They also enforced the need for analytics, and suggested that organizations use existing social networks to their benefit, instead of recreating the wheel with their own brands.

Be sure to check out the OMS website for more information or to register for one of the upcoming tour stops.

magnify360’s ceo and founder, Olivier Chaine, has been invited to participate as a panel member at the upcoming Online Market World (OMW) conference in San Francisco, this coming October 1-3.

He’ll be on two panels, one of which is entitled The Seven Deadly Sins of Website Design. Working with the producer, Lisa Morgan, we were asked to provide a few of the top line sins we’d like covered during the discussion.

Even to our own surprise, our primary suggestion had very little do with this business’ core functions: personalization, behavioral targeting, multivariate testing, analytics, lead scoring, pURLs or predictive modeling—none of it. Instead, our main contribution focused on marketing culture.

The biggest sin of website design is the idea that a website is a project with a beginning, middle and end. Instead, a website should be perceived as a living entity, requiring continual nurturing. At magnify360, we refer to this as Continual Marketing, and we practice this by updating our own website and those of our clients each and every day.

Sometimes, this is the roll-out of a big flashy update but most days, it’s just a small test and improvement to a button color, a brief re-write to a paragraph or a small tweak to how website resources are managed—baby steps to overall progress. Generally, these updates take only a few minutes but added together produce enormous results.

This idea is based on the Japanese practice of Kaizen or Continual Improvement, which dictates that large-scale pre-planned project scheduling should be replaced by smaller experiments, which can be rapidly adapted to produce large-scale results. It’s also a focus on the method, rather than the goal.

Borrowing from Kaizen, because there is no such thing as the perfect website, there is no end goal, just a continuous series of small improvements, implemented every day for overall improvement. The benefits of adopting this type of approach include:

-  Time & Resource Efficiency

-  Far Less Risk in Launches

-  Ability to Measure Results in an Uncluttered Environment

-  Encouragement of Creative, Out-of-the-Box Ideas & Experiments

-  A Company Culture in Which No One Fears Failure

We had very big day here at magnify360.  This morning we launched a project with Citrix Systems that we’ve been working on in stealth mode for a very long time.  The project is a website, called OneGreatPartner.com, and it’s a site dedicated to fostering the long-standing alliance between Citrix and Microsoft.  Not coincidentally, the site launched on Monday, the first day of Microsoft’s World Wide Partner Conference in Houston, Texas, where every year Microsoft crowns its favorite partner.

The site includes some social networking functionality, private product access and information on current and upcoming Citrix-Microsoft initiatives and is primarily geared towards sales and tech executives at both organizations.

We integrated the magnify360 Platform to improve visitor engagement and return visits.  Essentially, our platform profiles or analyzes the implicit and explicit behaviors of each user to the site and in real-time serves the most relevant on-site experience to each accordingly.  In the case of OneGreatPartner, the explicit information can include a Microsoft or Citrix exec’s self-published information, like title, group, age and department and implicit data, such IP geo-location, click speed, how long they take to move from one page to the next, etc.

Real-time customization of the on-site experience includes varying messaging, graphics, media, layout, page flow–you name it.  For Citrix, the greatest bi-product of our solution is the data on what information the Microsoft executives are gravitating towards, to indicate areas of strength, improvement or even to spark new ideas for product and marketing.

SoCalTech was nice enough to write up a brief article about it too: magnify360 Gets Win at Citrix

Read the press release we issued.

Behavioral Insider, a fantastic blog on behavioral marketing from MediaPost, published an interview with magnify360’s ceo & founder, Olivier Chaine, today.

Read the Article.

Many thanks to writer, Steve Smith.  If you don’t subscribe to Behavioral Insider, which is also written by Phil Leggiere, do so now.  Every week they interview leading experts and executives on how their organizations are leveraging behavioral targeting/marketing to improve their products or services.